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qManage for ACT organizes all of your ACT Contact's customer service issues in one place
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Integrates with

 

qManage allows you to create, prioritize, and track all types of issues, projects, and tasks with your current ACT! contact database. By using the actual ACT database, service tickets entered into qManage are automatically added as contact notes in ACT!. This integration allows users from every department to see a contact's entire service history right from ACT! or qManage. Add in the ability to maintain and view several different lists or queues, each employee or department can now prioritize their jobs.

Great support is important to any service based company. Providing great support requires using the right tools. qManage is designed to meet those requirements, automate your service desk operation and lower your costs by improving your internal processes.

This is the perfect solution for any type of service oriented company that is currently using ACT!

- Integrates with ACT!
- Maintain multiple lists and queues
- Easily Customized for your specific business
- Built in Project Manager
- Print Service Tickets and track hours
- Email "Watch" lets you know when a task is complete or modified
- Instantly know the status of an open customer service issue
- Built in reports for analysis
- Full security for all users in the program
 
   
   

 

 

 

 

 

 

 

 

 

 

 

Site last updated 2/8/2007

 

 

 

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