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Product Features:

Track open and closed service issues
Create Projects
Enforce Project Sequences
Integrates directly with the ACT! database
Inserts Service Ticket information into ACT!
Create an email "Watch List"
Open multiple issue lists at one time
Quickly search for specific service tickets
Keyword search
Customize the terminology to match your needs
Keeps notes on each service ticket
Attach items to service tickets
Customizable columns
User defined Products
User defined Categories
User defined Priorities
User defined Status Levels
Import Projects from MS Word
Extensive security permissions
Built in Audit Trail
Print service tickets and reports
Export reports to PDF, Excel, html, and text
Email reports
Color coded lines for urgency
Track contract usage