| Track open and closed
service issues |
| Create Projects |
| Enforce Project
Sequences |
| Integrates directly
with the ACT! database |
| Inserts Service Ticket
information into ACT! |
| Create an email "Watch
List" |
| Open multiple issue
lists at one time |
| Quickly search for
specific service tickets |
| Keyword search |
| Customize the
terminology to match your needs |
| Keeps notes on each
service ticket |
| Attach items to service
tickets |
| Customizable columns |
| User defined Products |
| User defined Categories |
| User defined Priorities |
| User defined Status
Levels |
| Import Projects from MS
Word |
| Extensive security
permissions |
| Built in Audit Trail |
| Print service tickets
and reports |
| Export reports to PDF,
Excel, html, and text |
| Email reports |
| Color coded lines for
urgency |
| Track contract usage |
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